Guidance for signing in to your NDAX account, enabling multi-factor authentication, and resolving common access issues.
NDAX login is the authenticated process that grants account holders access to their trading dashboard, wallets, and platform services. For security and compliance, NDAX requires credentials (username/email and password) and strongly encourages or enforces multi-factor authentication (2FA) to protect account access. :contentReference[oaicite:0]{index=0}
To sign in: open the NDAX website or mobile app, choose “Login,” enter your registered email or username and password, then complete any required 2FA challenge. If 2FA is enabled, you will be prompted to provide the six-digit code from your authenticator app or email/SMS flow. Follow on-screen prompts to finish sign-in. :contentReference[oaicite:1]{index=1}
NDAX requires 2FA for certain account actions (including withdrawals) and recommends 2FA for all accounts. Use a time-based authenticator (e.g., Google Authenticator, Authy) for best security. If you choose email or SMS as a fallback, ensure the linked email and phone number are current. Instructions to set up Google Authenticator are provided in NDAX support documentation. :contentReference[oaicite:2]{index=2}
If you cannot sign in, verify that your password is entered correctly (passwords are case-sensitive) and that you are using the email or username registered with NDAX. If you’ve forgotten credentials, use the “Forgot password” or “Recover username” flows on the NDAX login page. For 2FA code failures, check that your device clock is synced and that you are entering the current TOTP code. :contentReference[oaicite:3]{index=3}
Account lockouts are generally temporary after multiple failed attempts; an account may be locked for a limited interval (for example, 15 minutes) to protect against brute force attempts. If lockout persists, contact NDAX support for manual review and remediation. :contentReference[oaicite:4]{index=4}
If you lost access to your authenticator app or phone, NDAX provides a documented 2FA reset process: sign into the login page, choose the Reset 2FA flow, confirm the email associated with the account, and follow verification steps — typically an emailed code and additional identity checks. Do not share recovery codes or verification emails; NDAX will never ask for your password or 2FA codes via unsolicited contact. :contentReference[oaicite:5]{index=5}
Maintain a strong, unique password and enable a time-based authenticator for 2FA. Keep recovery email and phone numbers up to date, monitor account notifications, and review authorized devices or API keys regularly. Be alert to phishing attempts: always confirm you are on the official NDAX domain before entering credentials. Regular software updates on your device and use of device-level security (passcode, biometrics) further reduce risk. :contentReference[oaicite:6]{index=6}
For persistent login issues, use the NDAX Help Center and submit a support request. NDAX publishes step-by-step support articles for login, 2FA setup, account locks, and suspicious activity response. When contacting support, provide the requested identity and account details through secure channels only; avoid sharing passwords or full 2FA codes in messages. :contentReference[oaicite:7]{index=7}